Comprehensive Guide to Resolving Credit Report Disputes in the UK

April 14, 2024 by No Comments

What is a credit report dispute?

A credit report dispute occurs when you identify incorrect or inaccurate information on your credit report and take steps to have it corrected.

Your credit report is a crucial document that summarises your credit history and financial behaviour, influencing your ability to secure loans, mortgages, credit cards, and other financial products.

Credit Report Dispute UK

Why does it matter?

Your credit report serves as a snapshot of your financial health. 

Errors or inaccuracies can negatively impact your credit score, potentially leading to higher interest rates, loan rejections, or even difficulties securing employment or housing. 

Therefore, it’s essential to ensure that the information in your credit report is accurate and up to date.

How do mistakes happen?

Mistakes on credit reports can stem from various sources, including clerical errors by creditors or credit reporting agencies, identity theft, or outdated information. 

For example, a misspelt name, incorrect address, inaccurate payment history, or accounts that don’t belong to you could all be errors that need addressing.

Steps to Resolve Credit Report Disputes

Step 1: Review Your Credit Report

Before initiating a dispute, it’s crucial to thoroughly review your credit report to identify any errors or inaccuracies. Here’s how to do it:

Get Your Credit Report: You are entitled to request a free credit report annually from each of the UK’s credit reference agencies: Experian, Equifax, and TransUnion. You can request your report online, by phone, or by mail.

Check for Errors: Carefully examine each section of your credit report, paying close attention to personal information, account details, payment history, and any negative marks or discrepancies.

Note Down Mistakes: Make a detailed list of any errors or inaccuracies you find, including the name of the creditor, account number, and a brief description of the issue.

Step 2: Contact the Creditor or Lender

Resolve Credit Report Disputes

Once you’ve identified inaccuracies, the next step is to contact the creditor or lender associated with the disputed information. Here’s what to do:

Find Contact Information: Locate the contact details for the creditor or lender listed on your credit report. This information is typically provided alongside the disputed account.

Explain the Issue: Reach out to the creditor or lender via phone, email, or written letter, and clearly explain the error you’ve identified. Provide any relevant documentation or evidence supporting your claim, such as receipts, statements, or correspondence.

Keep Records: Document all communication with the creditor or lender, including dates, times, and the names of any representatives you speak with. Retain copies of any correspondence or documentation exchanged.

Step 3: Raise a Formal Dispute with the Credit Reference Agency

If the creditor or lender fails to resolve the dispute to your satisfaction, the next course of action is to escalate the issue to the relevant credit reference agency. Follow these steps:

Write a Dispute Letter: Draft a formal dispute letter addressed to the credit reference agency reporting the inaccurate information. Include your personal details, a clear explanation of the dispute, and any supporting evidence or documentation.

Be Clear and Concise: Clearly articulate the nature of the error and provide specific details regarding the disputed account or information. Avoid using technical jargon or overly complex language to ensure clarity.

Request Investigation: Explicitly request that the credit reference agency conduct a thorough investigation into the disputed information and take appropriate action to rectify any inaccuracies.

Step 4: Follow Up

After submitting a formal dispute, it’s essential to stay engaged and follow up on the progress of your case. Here’s what you can do:

Keep in Touch: Maintain regular communication with both the creditor or lender and the credit reference agency to monitor the status of your dispute. Follow up via phone, email, or written correspondence to ensure that your concerns are being addressed.

Be Patient and Persistent: Resolving credit report disputes can be a time-consuming process, so it’s important to remain patient and persistent. Continue to advocate for yourself and provide any additional information or documentation requested by the credit reference agency.

Additional Tips and Advice

In addition to the steps outlined above, consider the following tips to help facilitate the credit report dispute process and protect your financial well-being:

Regularly Check Your Credit Report: Make it a habit to review your credit report at least once a year, if not more frequently, to proactively identify and address any errors or discrepancies.

Guard Your Personal Information: Take proactive measures to safeguard your personal and financial information, such as shredding documents containing sensitive data, using strong passwords for online accounts, and being cautious when sharing personal details online or over the phone.

Consider Credit Monitoring Services: Explore the option of enrolling in a credit monitoring service, which can provide ongoing monitoring of your credit report and alert you to any significant changes, suspicious activity, or potential signs of identity theft.



Resolving credit report disputes requires diligence, patience, and persistence, but it’s an essential aspect of maintaining your financial health and ensuring the accuracy of your credit profile. 

By following the steps outlined in this guide and remaining proactive in monitoring your credit report, you can effectively address inaccuracies and discrepancies and protect your creditworthiness.

If you encounter challenges or have questions throughout the dispute process, don’t hesitate to seek assistance from knowledgeable professionals, such as credit counsellors or legal advisors. Additionally, you may find valuable resources and tips on improving your credit score at

Remember, advocating for yourself and staying informed are key elements of successfully navigating the credit report dispute process.

Share Your Experience

Have you ever faced a credit report dispute? 

How did you handle it, and what was the outcome? 

Share your experiences, tips, or insights in the comments below to help others facing similar challenges navigate the process effectively.




What are credit reference agencies (CRAs)?

The three main CRAs in the UK are Equifax, Experian, and TransUnion. They hold information about most adults’ credit history, which lenders use to decide whether to offer credit.


How do I get a copy of my credit report?

You can request a free copy of your credit report from each CRA annually. Contact them by phone, mail, or online with your full name, addresses for the past 6 years, and date of birth.


How do I dispute errors on my credit report?

You can dispute errors by writing to the relevant CRA, clearly explaining what you believe is wrong and why, including supporting documents. The CRA must investigate within 30 days.


What if the CRA doesn’t fix the error?

If the CRA’s investigation confirms the information is accurate, it will remain on your report. You can add a 200-word statement to your file explaining your dispute.

 You can also re-dispute with additional evidence.


Do I need to argue with all three CRAs?

Not necessarily. Lenders may report to only one or two CRAs, so check which ones have the inaccurate information and dispute them.